If you entered your email address correctly, you should have received an email within minutes of your purchase. Please check your spam folder. The email might be there.
If you can’t find the email with the download information in your SPAM folder, you can go my website and login into your account. Your purchases and download links will show up there.
If neither of these options work for you, please email us at [email protected] and we will get you taken care of!
99% of printing issues can be resolved by opening the file in the most updated version of ADOBE READER. If you are already in Adobe Reader, chances are you just need to update it (no worries, it’s super easy and free). To resolve the problem, you can open the PDF with the latest Adobe Reader instead, which can be downloaded for free here:
It’s important to note that you should open Adobe Reader first and then select the resource you wish to view from within Adobe Reader. To do this, open Adobe Reader and click File–> Open to select the resource from your computer. Just clicking on the PDF alone may still open the PDF in your system’s default program.
None of the Kirsten’s Kaboodle resources require a password to open or print. This issue occurs when PDFs are opened in programs other than Adobe Acrobat or Adobe Reader. To resolve the problem, you can open the PDF with the latest version of Adobe Reader, which can be downloaded for free here:
It’s important to note that you should open Adobe Reader first and then select the resource you wish to view from within Adobe Reader. To do this, open Adobe Reader and click File–> Open to select the resource from your computer. Just clicking on the PDF alone may still open the PDF in a default program.
Most of the time, download issues are temporary and related to an unreliable network connection or browser connection issue that interrupts your download. If you see an error message about the network connection, you should refresh your browser and try again in a few minutes. The issue will often resolve itself.
If you’re trying to download on a school computer, it’s also worth remembering that some schools restrict downloading. If that’s the case, you’ll need to download your file at home instead and save it onto a USB drive or email it to yourself.
It’s probably due to one of two issues:
1. You’re not using the latest version of Adobe Acrobat Reader to view the PDF. You can download it for free: http://www.adobe.com/products/reader.html (it’s available for both Mac or PC). Once you download and install Reader, open the PDF again.
2. You’re using a Mac, and your default PDF viewer isn’t Adobe Acrobat Reader. Macs use an application called Preview by default, which may not work 100% with all PDF files. If your Mac opens the PDF in Preview, follow these steps to open your PDF in Adobe Acrobat Reader instead:
At Kirsten’s Kabooble, the resources you purchase are delivered electronically. Unlike a t-shirt or a book, you can’t return a PDF after it’s been downloaded or accessed. For that reason, all sales on digital resources are considered final and nonrefundable.
The only exception is if you purchased a resource and never downloaded it. We can check your account to verify and would be happy to refund your purchase in that case.